Support

If you need assistance or have questions about your Bernard or Tregaskiss products, we’re here to help.

Phone: 1-855-MIGWELD (644-9353)
Email: cs@itwmig.com

Our Customer Service department can be reached by phone or email from 7:00 a.m. to 4:30 p.m. CST Monday through Friday to assist with:

Manufacturer’s Suggested Pricing and product availability
Product configuration
Answering consumables compatibility questions such as which diffuser/tip/nozzle is compatible with your MIG gun
Warranty claims

Phone: 1-855-MIGWELD (644-9353), Option #3
Semi-Automatic Product Support: ts@bernardwelds.com
Automation Product Support: ts@tregaskiss.com

Our Technical Service team is ready to answer your technical support questions from 7:00 a.m. to 4:30 p.m. CST Monday through Friday. This team provides the following services to support customers both pre- and post-sale:

Troubleshooting inquiries
Replacement parts identification and stocking recommendations
CAD model requests
Assistance with product configuration
Training – product, maintenance, technical, etc.
Consumable optimization

We will respond to all questions as soon as possible, but please note that it could take up to 2 business days to respond to inquiries submitted via email.

Your welding distributor is also a comprehensive resource for welding and cutting information and process or equipment troubleshooting. Distributors can help you choose the products and accessories that are right for you and your specific application. To locate a welding distributor in your area, visit Where To Buy.

If you search by configured gun part number, it will send you to the product page where you can access your manual in the right sidebar under Documentation.

If you search by product name or replacement component part number using this link, our search tool will return all PDF manuals that are a match. The search tool conducts a full body text search of our PDF manuals.

If you are unsure of your product name, use the “Help me identify my Tregaskiss or Bernard product” tool.

Having your configured gun or reamer part number will allow you to access a customized parts breakdown for your product online. If that is not available, the parts breakdown in your product manual is your next best resource.

Search by configured gun part number or use our menu system to access your product’s main page. From there, click on the Reverse Lookup button and enter your part number to generate a customized parts breakdown for your product.

Note: custom configurations beginning with SG or BTO are not accessible via these tools. Please contact Customer Service for assistance.

Search by product name to visit your product’s main web page. Under Documentation on the right sidebar, view the Parts Breakdown in your product’s manual.

If you are unsure of your product name, use the “Help me identify my Tregaskiss or Bernard product” tool. Then you can search by product name to visit your product’s main web page. Under Documentation on the right sidebar, view your Owner’s Manual and the Parts Breakdown it contains.

Search by product name to visit your product’s main web page. On the right sidebar under Documents, view your product’s owners manual. Under How Tos, watch videos or read webpages on how to maintain your product.

You can also search our How To documentation using the name of your product to access materials.

Safety instructions are located in every Bernard® and Tregaskiss® MIG gun owners manual. To find the owners manual for your Bernard or Tregaskiss MIG gun, refer to the above “Where do I find my product manual?” or click here.

View our safety instructions online or download them in PDF format.

Contact us ahead of your next tradeshow or event to secure the use of Tregaskiss® robotic, fixed automatic, or cobot MIG welding guns, robotic nozzle cleaning stations, and more — at no cost!
Fill out this convenient form to request robotic MIG gun and peripheral products for your event.

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Latest Tech Connection Product News

Discontinued Parts: Jacketed Liners, LJ-XXXX-XXNovember 18, 2024
Discontinued Parts: Jacketed Liners, LJ-XXXX-XX Due to low demand, effective January 17, 2025, the following jacketed liners will be discontinued: Part Number DescriptionLJ-3545-15 Jacketed liner, 0.035″ – 0.045″, 15′ LJ-3545-25 Jacketed liner, […]
Discontinued Products – AutoLength™ Power PinsOctober 11, 2024
To continue to provide the best products and solutions to our customers, we routinely review, assess and evaluate our product line-up to ensure their features and benefits still hold their […]
PACKAGING CHANGE – Diffusers 404-XX, D-ATSH-100, D-ATTH-100October 9, 2024
Effective October 11, 2024, the following 100-pack diffusers will be packaged in boxes instead of bags. 100-pack DiffusersDescription404-18TOUGH LOCK®, Standard Duty404-20TOUGH LOCK, HD404-26TOUGH LOCK, HD404-30TOUGH LOCK, HD404-31TOUGH LOCK, HD404-32TOUGH LOCK, […]